Our Promise

We got behind on orders once.

It took longer than it should have to put right — but every person affected got their part or their money back.

This page is how we make sure it doesn't happen again.

📦 Real dates, before you pay

Most stores say "ships in 3–5 business days." That's not a date. It's a hedge.

If Ultra Bee Brakes are in stock, they ship within same - 2 business days of your order. If any other products are in stock, they ship within 2 - 4 business days. Not an estimate that quietly stretches — the number we hold ourselves to.

If something isn't in stock, we tell you that on the product page before you add it to your cart. No surprises after checkout.

🤝 If we're late, you're not stuck

We'd rather tell you the truth than protect a promise we already broke.

If we miss the date we gave you, you can cancel — any time, however long it's been. Not a 30-day window, not a form. Shoot us an email at support@ridenitro.us and we refund you in full.

That holds until the moment your order actually ships. Being late is what gives you the option, and only shipping takes it away.

And if we're late, we'll make it right. What that looks like depends on the order and how badly we missed — we'd rather sort it with you directly than hide behind a fixed policy that fits nobody.

↩️ Changed your mind

You have 24 hours from ordering to cancel for any reason. No questions, no restocking fee. Reply to your confirmation email and it's done.

That's on top of the missed-date cancellation above — those are two separate rights, and you keep both.

🔜 Preorders

Some parts are preorder. When they are, we say so plainly on the product page, along with how long it's expected to take.

Preorders are paid in full when you order. 💳 No deposit, no second charge later — the price you see is the whole price.

You can cancel a preorder within 14 days for a full refund. After 14 days we've committed to our supplier, so that's the cutoff.

💬 Questions?

We're a small operation. 🔥 That's the reason we got behind before, and it's also why we can actually answer you when something goes wrong.

If your order is late, or you want out, just reply to your order email — or shoot us an email at support@ridenitro.us. A person reads it.